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Shipping & Delivery Policy

Last Updated: September 8, 2026

Thank you for shopping at bterry.shop. We are committed to providing reliable, secure, and efficient delivery services. This Logistics Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are generally processed after payment confirmation.

  • Processing time requires 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next available business day.

  • Our warehouse operates Monday through Friday, excluding public holidays.

  • Please note that processing times may be slightly longer during promotional events or peak shopping seasons.

2. Shipping Destinations

We currently ship to the following countries:

  • Germany

  • Austria

  • Poland

  • Czech Republic

  • Spain

  • Italy

  • Hungary

  • Greece

If your country is not listed above, please contact our Customer Support team before placing an order. Unless otherwise stated, product prices generally include applicable taxes and fees, and additional charges may apply only where required by local laws or customs authorities.

3. Shipping Methods

To ensure fast and secure delivery, we cooperate with reputable international logistics providers.

  • Shipping Method: Standard Free Shipping

  • Shipping Partners: Depending on your location and order availability, your shipment may be delivered by UPS, FedEx, DHL, DPD, GLS, or other authorized local courier services.

  • Shipping Cost: Free Shipping on all eligible orders.

4. Estimated Delivery Time

Estimated delivery consists of:

  • Order Processing: 1–3 business days

  • Transit Time: 7–15 business days

  • Estimated Total Delivery Time: 8–18 business days

Delivery times are estimates only and may vary depending on destination country, local courier operations, customs inspections, seasonal shipping demand, weather conditions, or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, carrier information, and shipment tracking details.

  • Tracking information may require 24–72 hours to become available after shipment.

  • Tracking updates may be delayed during holidays or periods of high shipping volume.

  • If you experience any issues tracking your order, please contact our Customer Support team.

6. Order Changes and Cancellation

  • Before Shipment: Before your order has been dispatched, you may contact us to request order cancellation, shipping address changes, or product modifications (subject to availability). We cannot guarantee that all modification requests can be completed once order processing has begun.

  • After Shipment: Once an order has been shipped, it generally cannot be cancelled, modified, redirected to another address, or stopped during transit. If a shipment is refused by the recipient and returned to our warehouse, any refund will be processed according to our Returns & Refund Policy, and actual shipping or handling costs may be deducted where permitted by law. Please carefully review your shipping information before submitting your order.

7. Customs, Taxes, and Duties

For most destinations, orders are delivered without additional charges. However, depending on local regulations, customs authorities may require payment of import duties, Value Added Tax (VAT), customs clearance fees, or other government-imposed charges. These fees, where applicable, are determined solely by the customs authorities of the destination country and are the responsibility of the recipient. For more information, please contact your local customs office.

8. Shipping Delays

Although we make every effort to deliver orders on time, delays may occasionally occur due to factors beyond our control, including severe weather conditions, natural disasters, customs inspections, transportation disruptions, airline or freight delays, high courier workload, public holidays, or force majeure events. If your order has not arrived within the estimated delivery period, please contact Customer Support and we will assist you in checking your shipment status.

9. Lost or Damaged Shipments

If your package is lost during transit or arrives visibly damaged, please contact us as soon as possible. To help us investigate, please provide your order number, tracking number, description of the issue, and clear photographs if the package is damaged. After verification, we will work with the shipping carrier to resolve the issue and, where appropriate, arrange a replacement or refund in accordance with our applicable policies.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect addresses, incomplete recipient information, invalid phone numbers, or failure to receive the package. If a package is returned due to incorrect information, additional shipping fees may apply before reshipment.

11. Contact Us

If you have any questions regarding shipping, delivery, tracking, or order fulfillment, please contact our Customer Support team:

  • Store Name: bterry.shop

  • Customer Support Email: keng.0622461805@gmail.com

  • Accepted Payment Method: Cash on Delivery (COD) exclusively

  • Return Period: 30 calendar days from dispatch

We strive to respond to all inquiries as quickly as possible and are committed to providing efficient and professional customer service.