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Logistics Policy
Last Updated: August 4, 2026
Thank you for shopping at Upteg.shop. We are committed to providing reliable, secure, and efficient delivery services. This Logistics Policy explains how we process, ship, and deliver your orders.
1. Shipping Destinations
We currently ship to the following countries:
Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Romania
Bulgaria
Greece
Estonia
Latvia
Lithuania
If your country is not listed above, please contact our Customer Support team before placing an order.
Unless otherwise stated, product prices generally include applicable taxes and fees. Additional charges may apply only where required by local laws or customs authorities.
2. Shipping Methods
To ensure fast and secure delivery, we cooperate with reputable international logistics providers.
Shipping Method
Standard Free Shipping
Shipping Partners
Depending on your location and order availability, your shipment may be delivered by:
UPS
FedEx
DHL
DPD
GLS
Other authorized local courier services
The shipping carrier is selected based on destination and operational availability.
Shipping Cost
Free Shipping on all eligible orders.
3. Order Processing
Orders are generally processed after payment confirmation.
Processing Time
1–3 business days
Orders placed on weekends or public holidays will be processed on the next available business day.
Our warehouse operates Monday through Friday, excluding public holidays.
Please note that processing times may be slightly longer during promotional events or peak shopping seasons.
4. Estimated Delivery Time
Estimated delivery consists of:
Order Processing: 1–3 business days
Transit Time: 5–10 business days
Estimated Total Delivery Time:
6–13 business days
Delivery times are estimates only and may vary depending on:
Destination country
Local courier operations
Customs inspections (if applicable)
Seasonal shipping demand
Weather conditions
Other circumstances beyond our reasonable control
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
Tracking Number
Carrier Information
Shipment Tracking Details
Please note:
Tracking information may require 24–72 hours to become available after shipment.
Tracking updates may be delayed during holidays or periods of high shipping volume.
If you experience any issues tracking your order, please contact our Customer Support team.
6. Delivery Delays
Although we make every effort to deliver orders on time, delays may occasionally occur due to factors beyond our control, including:
Severe weather conditions
Natural disasters
Customs inspections
Transportation disruptions
Airline or freight delays
High courier workload
Public holidays
Force majeure events
If your order has not arrived within the estimated delivery period, please contact Customer Support and we will assist you in checking your shipment status.
7. Order Changes and Cancellation
Before Shipment
Before your order has been dispatched, you may contact us to request:
Order cancellation
Shipping address changes
Product modifications (subject to availability)
We cannot guarantee that all modification requests can be completed once order processing has begun.
After Shipment
Once an order has been shipped, it generally cannot be:
Cancelled
Modified
Redirected to another address
Stopped during transit
If a shipment is refused by the recipient and returned to our warehouse, any refund will be processed according to our Returns & Refund Policy. Where permitted by law, actual shipping or handling costs may be deducted from the refund.
Please carefully review your shipping information before submitting your order.
8. Customs, Taxes, and Duties
For most destinations, orders are delivered without additional charges.
However, depending on local regulations, customs authorities may require payment of:
Import Duties
Value Added Tax (VAT)
Customs Clearance Fees
Other government-imposed charges
These fees, where applicable, are determined solely by the customs authorities of the destination country and are the responsibility of the recipient.
For more information, please contact your local customs office.
9. Lost or Damaged Shipments
If your package is lost during transit or arrives visibly damaged, please contact us as soon as possible.
To help us investigate, please provide:
Order Number
Tracking Number
Description of the issue
Clear photographs (if the package is damaged)
After verification, we will work with the shipping carrier to resolve the issue and, where appropriate, arrange a replacement or refund in accordance with our applicable policies.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for delays, failed deliveries, or additional shipping charges resulting from:
Incorrect addresses
Incomplete recipient information
Invalid phone numbers
Failure to receive the package
If a package is returned due to incorrect information, additional shipping fees may apply before reshipment.
11. Contact Us
If you have any questions regarding shipping, delivery, tracking, or order fulfillment, please contact our Customer Support team.
Customer Support Email:
keng0622461805@gmail.com
We strive to respond to all inquiries as quickly as possible and are committed to providing efficient and professional customer service.