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Returns & Refund Policy
Last Updated: August 4, 2026
At Upteg.shop, we are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.
1. Return Eligibility
You may request a return within 7 calendar days after receiving your order.
Returns are available for orders paid using any payment method offered on our website, including:
Cash on Delivery (COD)
Credit or Debit Card
PayPal
Other available payment methods
Before returning any product, you must first contact our Customer Support team for authorization.
2. How to Request a Return
To initiate a return or refund request, please email our Customer Support within 7 days of receiving your order and include the following information:
Full Name
Order Number
Product Name
Shipping Address
Phone Number
Email Address
Detailed reason for the return
After reviewing your request, we will provide:
Return authorization
Return shipping address
Return instructions
Any additional information required for processing
Please do not send products back without receiving our authorization. Unauthorized returns may be refused or delayed.
3. Return Conditions
To qualify for a return, the product must:
Be unused and in its original condition;
Include all original packaging, accessories, manuals, labels, and promotional items;
Show no signs of misuse, alteration, or accidental damage;
Be suitable for resale.
We recommend using a tracked shipping service when returning products.
Customers remain responsible for returned items until they have been safely received by our designated return facility.
4. Refund Process
After we receive and inspect the returned product, we will notify you of the result of your refund request.
If approved:
Refunds will be processed as soon as reasonably possible.
Refunds will generally be issued using the original payment method whenever available.
For Cash on Delivery (COD) orders, refunds will be issued using a mutually agreed refund method.
Please note that processing times may vary depending on your payment provider or financial institution.
5. Damaged, Defective, or Incorrect Products
If your order arrives with any of the following issues:
Product damaged during shipping;
Manufacturing defects;
Incorrect item received;
Missing accessories or components;
Other quality issues caused by us.
Please contact us within 7 calendar days after delivery and provide:
Order Number
Product Name
Description of the issue
Clear photographs showing the problem
After verification, we may, at our discretion:
Send a replacement product at no additional cost; or
Issue a full refund.
For approved quality-related claims, we will cover the reasonable return shipping costs.
6. Returns for Personal Reasons
If you decide to return a product because:
You changed your mind;
You ordered the wrong item;
You no longer need the product;
You prefer another model or version.
You may request a return within 7 calendar days after delivery, provided that:
The product remains unused;
The product is in resalable condition;
All original packaging, manuals, labels, and accessories are included;
The product has not been damaged through improper handling.
For these returns, customers are responsible for the return shipping costs unless otherwise required by applicable consumer protection laws.
Refunds will be processed only after the returned product has been received and inspected.
7. Non-Returnable Items
We cannot accept returns or issue refunds if:
The request is made more than 7 days after delivery;
The product has been used, worn, washed, modified, or damaged after receipt;
Original packaging, manuals, labels, or accessories are missing;
Damage resulted from misuse, negligence, or accidental damage;
The returned product does not correspond to the original order;
The product is no longer in a condition suitable for resale.
Nothing in this policy limits any mandatory consumer rights provided under applicable law.
8. Product Exchanges
We currently do not provide direct product exchanges.
If you wish to receive a different size, color, or model, please:
Submit a return request for the original item (if eligible).
Place a new order for your preferred product.
9. Order Cancellation
Orders are processed shortly after they are placed.
Once an order has entered our processing system, it can no longer be modified or cancelled.
If you no longer wish to keep the product after delivery, you may submit a return request in accordance with this Returns & Refund Policy.
10. Cash on Delivery (COD)
For Cash on Delivery orders:
Payment is made directly to the delivery courier upon receipt of the package.
If the billing address differs from the shipping address, please ensure that the recipient is available to accept the delivery and complete payment.
Refunds for COD orders will be arranged through Customer Support using an agreed refund method.
11. Return Shipping Responsibility
Unless the return is due to:
Our shipping error;
Manufacturing defects;
Damaged products;
Incorrect items delivered;
customers are responsible for all return shipping expenses.
We recommend securely packaging returned items to prevent damage during transit.
12. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our Customer Support team.
Customer Support Email:
keng0622461805@gmail.com
We aim to respond to all inquiries as promptly as possible and will be happy to assist you throughout the return and refund process.