Kontaktní údaje

Whether you have inquiries regarding our product catalog, need assistance tracking your order across our European destination network (serving Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, and Greece, with warehouse processing taking 1–3 days and transport transit requiring 7–15 days), require clarification on our exclusive Cash on Delivery (COD) payment method—as no alternative payment options are supported—or want guidance on initiating a return within our 30-day post-dispatch refund window, our Customer Support team is here to assist you.

We strive to respond to every inquiry promptly and provide professional, friendly, and efficient support throughout your shopping experience.

For assistance with any of the following:

Please contact us using the information below.

Our Customer Support team is available to assist you during regular business days. We aim to respond to all inquiries within 24–48 business hours. During holidays or periods of high demand, response times may be slightly longer, and we appreciate your patience.

To help us process your request more efficiently, please include the following information whenever applicable:

Providing complete information allows us to resolve your request more quickly.

Your satisfaction is important to us. We are dedicated to providing reliable customer support before, during, and after your purchase. Thank you for choosing bterry.shop. We appreciate your trust and look forward to assisting you whenever you need us.