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Privacy Policy

Last Updated: September 8, 2026

Welcome to bterry.shop ("bterry.shop," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase our products, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.

Information You Provide

Depending on your interactions with our website, we may collect:

  • Full Name

  • Shipping Address (with service available to countries including Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, and Greece)

  • Billing Address

  • Phone Number (used for Cash on Delivery order verification)

  • Email Address (keng.0622461805@gmail.com)

  • Payment Method Information: We operate exclusively on a Cash on Delivery (COD) basis. We do not collect, process, or store credit card, debit card, or banking credentials during online checkout. For approved returns within our 30-day post-dispatch return window, we may collect bank account details solely to process your refund.

  • Order History

  • Customer Service Communications

  • Product Reviews and Feedback

  • Any other information you voluntarily submit

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Operating System

  • Pages Visited

  • Time and Date of Visits

  • Referral URLs

  • Website Navigation Activity

  • Cookie Identifiers

  • Usage Statistics

  • Website Performance Data

This information helps us improve website performance, enhance security, analyze visitor behavior, and provide a better shopping experience.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

  • Process and fulfill orders (with order processing taking 1–3 days)

  • Arrange shipping and delivery across our supported destination network (with transport taking 7–15 days)

  • Process payments via Cash on Delivery (COD)

  • Provide customer support and respond to inquiries

  • Handle returns and process refunds (available within 30 days of dispatch)

  • Prevent fraud and unauthorized transactions

  • Improve our products and services

  • Personalize your shopping experience

  • Send order confirmations and shipping notifications

  • Send promotional communications where permitted by law or with your consent

  • Comply with legal and regulatory obligations

We process personal information only where permitted by applicable law.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember items in your shopping cart

  • Keep you logged into your account

  • Analyze website traffic

  • Measure website performance

  • Remember your preferences

  • Improve product recommendations

Most web browsers allow you to disable or manage cookies through browser settings. Please note that disabling cookies may affect certain website features.

4. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

  • Shipping and Logistics Providers

  • Payment Service Providers

  • Website Hosting Providers

  • IT and Cloud Service Providers

  • Analytics Providers

  • Marketing Service Providers (where legally permitted)

  • Professional Advisors

  • Government Authorities or Regulatory Agencies when required by law

All third-party service providers are required to process your information only for authorized purposes and to maintain appropriate security measures.

5. Data Security

We implement commercially reasonable technical and organizational safeguards designed to protect your personal information, including:

  • SSL (Secure Socket Layer) Encryption

  • Secure Server Infrastructure

  • Access Control Systems

  • Firewall Protection

  • Continuous Security Monitoring

  • Routine Security Testing

Although we use reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Complete transactions and verify courier delivery (factoring in the 1–3 day processing and 7–15 day shipping windows)

  • Provide customer support and manage returns within the 30-day post-dispatch period

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

7. Your Privacy Rights

Subject to applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • Restrict or object to certain processing activities

  • Request a copy of your personal data

  • Lodge a complaint with an appropriate supervisory authority where permitted by law

To exercise your privacy rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children. If we learn that personal information has been collected from a child without appropriate authorization where required, we will promptly delete such information.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We do not control or assume responsibility for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting any personal information.

10. International Data Transfers

Depending on your location and the services used, your personal information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards to protect your personal information during international transfers.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, legal obligations, or service offerings.

Updated versions will be posted on this page together with the revised Last Updated date.

Your continued use of our website after any updates become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we collect, use, or protect your personal information, please contact our Customer Support team:

  • Store Name: bterry.shop

  • Customer Support Email: keng.0622461805@gmail.com

  • Accepted Payment Method: Cash on Delivery (COD) exclusively

  • Return Period: 30 calendar days from dispatch

We will make reasonable efforts to respond to your inquiry promptly and handle your request in accordance with applicable data protection laws.